Names:
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How Do I Get My Last Name Offered For Sale On Your Site?
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How Long Do You Offer A Name For Sale?
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Do You Offer Compound Names For Sale? EXAMPLE: SMITH-JONES?
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Can I Order More Than One Name On An Order?
Products:
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What Are The Measurements For Your Various Apparel Products
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Can I Get Your Products Imprinted With Any Other Colors
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Why Do I Have To Order 24 Items For A Special Order?
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How Do You Print The University Name On Your Apparel?
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Can I Order A Specific EST. YEAR For My Apparel/Diploma/Accessory?
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Do You Sell Diploma Frames For Your Diplomas?
Order Processing/Shipping:
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How Do You Calculate Your Discounts?
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How Do You Calculate Your Shipping/Handling Charges?
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Can I Change My Order After It Has Been Processed On Your Web Site?
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How Long Does It Take For Me To Receive My Order?
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Can I Ship To Multiple Addresses On The Same Order?
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How Will I Know When My Order Has Been Shipped?
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How Will My Diplomas Be Packaged?
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Can You Ship My Order To An APO Address?
Refund/Return Policy:
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Do You Provide Refunds?
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How Do I Return A Defective Or Incorrectly Shipped Item?
First of all, your last name is probably already for sale. We have over 99% of all last names in the United States
in our database. Start your order by clicking here and at Step #2 you will be able to see if your
name is available. If not, it's very easy to get your last name offered for sale. Simply use our
feedback page to email us your request. We will have your name available for sale within 48 hours and usually much sooner than that.
Once a name is entered in our database, it stays on sale indefinitely.
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Unfortunately, it is logistically impossible to offer compound names for sale as the possibilities
are numerically endless. Also, many compound names end up being too many letter to fit properly in our designs. You can
order a compound name as a special order if the it is 16 characters or less.
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Sure! Just follow this procedure:
1. Find the first name you want to order on the site and then add all of the products you want to order
for that name to your cart.
2. Once you add the products to the cart, click on the ORDER ANOTHER NAME button below
the cart.
3. Repeat the same process for each new name you want to order.
4. Once you have added all the names/products to your cart, click on CHECKOUT to process your order.
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Most of our products have size charts for them on our website. All measurements shown were provided
by the individual manufacturer. All size charts are accessible from the navigation bar at the top of each page.
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Yes. If you order via our "Special Orders" process, you can choose which colors you want us to use.
In order to keep our prices reasonable, we have had to require the
18 item minimum for apparel (shirts, sweatshirts, sweatpants, tank tops,
baby creepers, baby bibs, and toddler tees) and the 18 item minimum for
embroidered products. Producing smaller quantities of customized items is extremely cost prohibitive and would require
us to charge higher prices that you probably wouldn't want to pay.
We use an amazing new printing technology called Direct-To-Garment (DTG) that incorporates an inkjet application system specially designed
to be used with apparel. The inkjet system applies special inks that lay down a very crisp image on the garment. The garment is then placed in
the same type of oven used to dry silk-screened apparel
We conducted a lot of research and actual garment print testing before deciding to using the DTG technology. We also washed our test garments numerous
times to ensure that the images wouldn't fade. Following our product care instructions will help preserve the appearance
of your garments.
Unfortunately, we cannot provide that much customization with our current technology. We can do a
specific EST. YEAR on a "Special Order".
Our experience has been that many frames arrive somewhat less than "intact" after shipping.
So we have chosen not to sell diploma frames. We suggest you look at your local office supply store, big box
retailer, or frame shop for an appropriate frame. They carry many styles for diplomas at reasonable prices.
Our discounts are calculated as follows:
1. If you qualify for a volume discount, as listed on our discounts page,
we apply that discount first. Then, if you qualify for an Employee Discount, as explained on our
Employee Discount page, we then apply the
discount to the net order amount after the volume discount has been applied.
Example: You order 29 printed items totaling $669.73. First we apply a 5% volume discount ($33.49) resulting in a net total
of $636.24. We then apply the 10% Employee Discount ($63.62) resulting in a final
product total of $572.62. The appropriate sales tax
and shipping charges are then applied to your order.
These days we get a lot of questions about our shipping/handling charges and the impact that rising fuel costs are
having on them. The costs of all shipping related products are rising along with the price of oil. Box, labels, and packing tape
(and their associated shipping costs) are all increasing and while we have been able to absorb those increases so far, at some point
we may have to pass those increases on.
Our shipping charges are calculated using the same process and rates UPS (our shipping carrier) does. Shipping is based on the weight of your order
and the distance it is being shipped, plus any surcharges that UPS may apply: Residential Surcharge, Rural Delivery Surcharge, and the
variable UPS Fuel Surcharge.
We also add a small handling charge to each order.
You may find that shipping just one item is almost as expensive as the item itself. This is due to the fact that UPS has a
one-pound shipping minimum and prices its shipments in one-pound increments. So an item that weighs a little over a pound will
be shipped at two pounds and, with any additional surcharges, the price may seem a little steep.
Many online retailers offer discounted shipping, but make up the difference by pricing their products higher. As the saying goes,
"there is no such thing as a free lunch." We, however, would rather keep it plain and simple.
Unfortunately, we are unable to change an order after it has been processed in our system as far as adding or
deleting items ordered. We will do our best to change the size or color of an item if you contact us within 24 hours of placing your order, but the
ability to do so will depend on where in the production process your order is at the time of your change request.
Stuff To Wear
Upon completion of your order, it is immediately transmitted to our printing facility in
Lithonia, GA (outside Atlanta). The orders are printed, inspected, packaged, and then shipped out via UPS Ground.
It can take up to 3 weeks for you to receive your order depending on where you live in the United States. When your order's
shipping information has been transmitted to UPS, you will receive an email from us informing you that your order has
been prepared for shipment and including a link to track the package via UPS' website.
PLEASE NOTE: If you need to receieve an order sooner than our standard timeframe, please email us
with the following information: Products to be ordered (hat, t-shirt, etc.), quantity, and the date your order is needed by.
We will have our printing facility determine if it is possible to complete and ship your order in time. If you live within 3 day
UPS ground shipping of Atlanta, you have a better chance of receiving an order sooner.
To see how long it will take for UPS to deliver your package, please refer to the UPS provided map on our
shipping information page.
Diplomas
Diplomas are typically printed and mailed within 24 - 48 hours of your order via US Postal Service
First Class Mail. Due to the heavy volume of mail received by the Postal Service during the days before the holidays,
we encourage you to order as early as possible.
If you want to ship merchandise to multiple addresses you will have to place a separate order for
each shipping address.
Stuff To Wear
When your order's shipping information has been transmitted to UPS, you will receive an email from
us informing you that your order has been prepared for shipment and including a link to track the package via UPS' website.
To see how long it will take for UPS to deliver your package, please refer to the UPS provided map on our
shipping information page
Diplomas
Our diplomas are shipped via US Postal Service First Class Mail and we are not currently able
to offer any sort of tracking capability. We are looking into offering such a capability sometime next year.
Our diplomas are packaged in 9 x 12 inch Kraft clasp envelopes. A cardboard stiffener is
inserted in the envelope to reduce the chance of the diploma being bent or creased during delivery.
Unfortunately we are unable to ship to an APO address. Due to the fact that some APO addresses require
customs forms and we have no way of knowing which ones do until we mail the package, it is logistically very difficult. We suggest
you have our items shipped to you first and you can then repackage your gift with a personal card and any additional items you may be
sending.
Due to the fact that our products are customized and very
unique, all sales are final. We do NOT provide refunds, credits or exchanges
for any non-defective items. We will be happy to replace any defective or
incorrectly shipped items at our expense.
1. Please contact us within 14 days of receipt
of the item. Click here to go to our
product return form.
2. Complete the form and we will get back to
you with instructions on how to return your defective or incorrectly
shipped
merchandise.
3. Once we receive your merchandise, we will
reship you new merchandise.